Why I’m dumping the Body Shop

Environment, Lifestyle

Having recently become a vegetarian, I am forever on the look out for more ways to make my lifestyle more eco-friendly. Food can be tricky; I’d really like to be a vegan but my body and mind aren’t ready to make the jump. With cosmetics, on the other hand, I don’t feel I can justify buying anything that damages wildlife or the planet. Make-up, haircare and cosmetic products are trivial things; they are a luxury and we don’t need them to survive.

Due to this, I’ve been on a little mission to get rid of the unethical products in my cosmetic routine. I am consciously avoiding palm oil in all food and cosmetics because of the devastation it’s causing in south east Asian rainforests. These rainforests are being torn down at an alarming rate in order to plant palm plantations. Although alternatives are still being debated, the situation has to slow down before their entire landscape is destroyed.

I’ve always loved buying from Lush because they have taken palm oil out of all their products. I then decided to visit the Body Shop too as they have a reputation for being ethical, and I foolishly didn’t think twice before buying raspberry body butter. When I got home, I checked the ingredients and realised it was full of palm oil! I decided to write to them and express my concerns, and ask what they were doing to keep palm oil out of their products. Here is what I wrote:

Dear Sir/Madam,

I am writing to you as a loyal Body Shop customer with concerns about the ingredients in some of your products. I have been thinking very hard about how to change my cosmetic choices to help our environment and dwindling wildlife. After careful consideration, I decided to start buying my cosmetics from two stores: Lush and the Body Shop. I believed both of these stores to be ethical about where they sourced their products, and I could find all my cosmetics needs in both.

However, very recently I bought a tub of your ‘Early Harvest Raspberry Body Butter’, as I have dry skin and your body butter has always been one of my favourite products. I was very upset to find that it contains Ethylhexyl Palmitate, which is derived from palm oil. Being a supposedly ethical company, I’m sure you must be aware of the terrible things happening in Indonesia, and the orangutans that live there are rapidly losing their homes and dying horrific deaths as their trees are being felled by powerful machines.

Palm oil is not a necessary ingredient in anything, and alternatives can easily be found. I recently spoke to Divine, the ethical chocolate company, who do not use palm oil in any of their products. They mentioned that in their caramel bar, palm oil would have been the go-to ingredient to make the caramel soft and squidgy. They admitted that it had taken some time, but they had succeeded in finding a perfect palm oil substitute. I have tasted their caramel bars, and they are absolutely top notch.

I’m aware that many companies claim they use ‘sustainable’ palm oil, and perhaps this is what you believe you are using. However, in Greenpeace’s report Cooking the Climate, they discovered that ‘sustainable’ palm oil can be just as dangerous as uncertified palm oil. Many of the large businesses like Cadbury’s Tesco and Unilever who are members of the Roundtable on Sustainable Palm Oil (RSPO) are taking no steps to avoid the worst practices associated with the palm oil industry, and deforestation continues at an alarming rate. There have also been examples of land being taken from natives without consent in order to plant palm crops.

I believe you to be an ethical company, and I would still like to buy cosmetics from you. However, I cannot consciously help a business to profit from these kinds of practices, and I have started looking elsewhere. Are you aware of the consequences of palm oil production? Have you looked into changing your ingredients?

Yours sincerely,

Tiffany Francis

After a long, long wait, I finally received a response to my enquiry. Rather than an informed reply addressing the individual concerns in my letter, I was disappointed to receive a generic ‘palm oil response’, which they obviously hand out to anyone who questions their ethics. It’s one of the most blatant displays of poor customer service I’ve ever seen, and has made me completely rethink my attitude toward the company. Here is their enlightened response:

Dear Tiffany,

Thank you for your letter. Palm oil is one of the world’s most popular vegetable oils, used in thousands of everyday products, from margarine to lipstick and is consumed by over a billion people across the world. It is also a common ingredient in many of our products, like our soaps. Indonesia and Malaysia are home to 90% of the world’s palm oil and 100% of the world’s orangutans. The rainforest in Borneo has halved in size and where once 300,000 orangutans roamed the earth, 50,000 now struggle for survival. If this continues, orangutans will be extinct in 12 years. Clearing forests for palm oil plantations deprives local communities of their livelihood, and sometimes forces them off the land.

We were the first retailers to join the Roundtable on Sustainable Palm Oil (RSPO), which is changing the way palm oil is traded. Several palm oil plantations are now in the process of meeting the new international standards we have helped to set up through the RSPO so the way they produce palm oil is far less damaging socially and environmentally. In 2007 we started using sustainable palm oil in our soaps.

We are pleased to inform you that since 2011, 100% of the unmodified palm oil use in the Body Shop products has been certified sustainable by the RSPO. Our supplier, based in Papua New Guinea, has been certified by RSPO. The Body Shop’s soaps contain the largest percentage of sustainable palm oil out of all our products. Soon, all soaps at the Body Shop will display the RSPO logo on the packaging, as a way of raising the profile of this important not-for-profit accreditation association. I hope this answers your question.

May we thank you for your interest in the Body Shop online and we look forward to serving you again in future.

Dusan Kovacevic, UK Customer Relations

So what questions have they actually answered in this letter? They have ignored my question about considering alternative ingredients; they have ignored my question about the effectiveness of ‘sustainable’ palm oil and the RSPO. They don’t even seem to have read my letter, as they have quoted facts and figures back at me that I have already mentioned, as if I didn’t know about deforestation and the RSPO.

Although I would be foolish to discredit an entire organisation based on one letter, this is merely the icing on the cake. They have been the centre of controversy in recent years when they were part-bought by L’Oréal, who have a history of animal cruelty and anti-semitism. When I read things like the Wash your Hands of Palm Oil campaign at Lush, and see how much effort they are putting into creating beautiful, ethical products, why should I give my time and money to a company that can’t even be bothered to send me a genuine letter?

I will no longer be shopping at the Body Shop, and I encourage you to do the same. I am also very excited to announce that I am currently constructing an ethical food and cosmetics list, which will become a permanent page on my blog. If you are keen to buy products that are kind to the planet, watch this space!

Bornean orang-utan (Pongo pygmaeus); Tanjung Puting National Park, South Kalimantan (K. Selatan), Kalimantan (Indonesian Borneo), Indonesia


13 thoughts on “Why I’m dumping the Body Shop

  1. This makes me really quite upset. I’ve always chosen Body Shop as my go-to for cosmetics and toiletries because, like you I thought them to be ethical. I guess I’ll be heading to Lush from now on. Thanks for highlighting this!

    1. I know, I was completely gutted!! Lush are the only company I know that are 100% dedicated to ethical cosmetics without any weird skeletons in their past. It’s so hard to shop ethically though, nightmare!

  2. The Body Shop a corporation, and they’ll offer you corporate spin when you contact them.
    It is a real pity that their corporate imaging of being environmentally friendly is misleading people.

  3. Thank you so much for this information. The Body shop is now crossed off my list of Palm oil free alternatives. I use Lush soaps but am looking for a shampoo…..they only offer shampoo bars….

    1. Thanks for the message! I really love using Lush shampoo bars, they lather up really nicely! But I’m pretty sure they’ve started selling liquid shampoo too now?

  4. Lush do use palm oil derivatives in their products and they don’t source these sustainably so best to avoid Lush completely. Body Shop aren’t perfect but they’re trying, L’Oreal seem to be the good guys in this and are ahead of the game.
    I’d much rather source sustainable palm oil and put pressure on RSPO to move towards segregated palm oil as a minimum than boycott palm oil totally, as the yield is SO MUCH higher with palm oil. If we move towards an alternative, there will need to be more clearing of forest to make room for the extra crops to meet the shortfall.
    It’s a minefield, but we need to make the best of the situation we are in now, which I reckon is just to lobby RSPO to stop accepting greenpalm and encourage companies to source sustainably, and be able to trace where their palm oil comes from.

    1. I agree that palm oil has a high yield and is the best option, definitely. However, I can’t see why I should avoid Lush completely when they are so ethical in so many ways (even if they aren’t 100% palm oil free) – but I should go with the Body Shop just because they’re ‘trying’? They’re not trying at all in my opinion… They sold out when they were bought by L’Oreal, who can’t even produce cruelty-free cosmetics, let alone palm-oil free ones. I certainly won’t be going to Body Shop because they’re ‘trying’ – I have boycotted them for a couple of years now and I will continue to shop at Lush who are incredibly ethical in an industry where ethics are usually very low priority.

  5. I support 100% RSPO products over palm oil free, and with Lush I feel their deception of their customers is pretty ignorant and makes me question their other ethical claims. Even you, who’ve looked into the matter, thought their products were palm oil free when in fact they are definitely not. They aren’t even sustainable.
    I’m not suggesting you go with Body Shop because they’re trying, I just thought you’d like to know about Lush’s use of derivatives. I’m not sure where you’ve had that L’Oreal tests on animals from, as they’ve been pretty vocal about not testing on animals for a while now, since 2013 in fact. Its also leading the pack in terms of RSPO palm oil and derivatives. That’s just my two cents, I just wanted to let you know things aren’t as they seem.

      1. I stopped shopping with Lush a few years ago. I get a bad vibe from them and I get a sense of “fakeness” with their campaigns.
        They also seem to be quite money hungry as well, not only in product pricing, but outright refusing to return a lot of customers products that dont work out for them or didnt make them happy.
        Its always just been a negative environment for me inside a Lush shop, while The Body Shop, I like how informative they are with where they source from and even have their goals and plans for the future and have evidence to prove it.

  6. Hey Tiffany, I’m currently doing a research project for year 12 based on how the demand for palm oil had led to a decline in the Sumatran Oragutan population. I was wondering if I could email you a few questions to use for my project? I would really really appreciate it if you were willing to! Thankyou 🙂

  7. I’ve been trying to find alternatives that are not only vegan but palm oil free. I have a feeling a lot of companies are trying to put a spin on being ethical now. I approached Arbonne recently and they had the same stock answer, and their representatives at a vegan festival I went to were completely clueless.

    Having been to Borneo and Sumatra and seeing the destruction first hand it is heartbreaking and alarming. That they are now in Papua NG is even worse. And yet it is very very difficult to find products for aging skin, like mine, that are vegan, do not test on animals and are palm oil free, or at least use alternatives.

    If anyone has any decent suggestions I’d love to chat! I live in the UK.

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